Customer Service Specialist – SummitNext Technologies Sdn Bhd in Petaling Jaya, Selangor
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SummitNext Technologies Sdn Bhd is currently seeking applicants for the position of Customer Service Specialist in the Petaling Jaya area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
SummitNext Technologies Sdn Bhd operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | SummitNext Technologies Sdn Bhd |
| Position: | Customer Service Specialist |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics industry.
Position
Customer Service Specialist (Malay English, Work in Office – Dataran Prima, PJ)
Job Description
- Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction.
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships.
Job Requirements
- SPM and above.
- Excellent English and Malay communication skills (written, verbal, listening).
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation.
- Ability to work in a fast-paced working environment and work under pressure.
Job Type
- Full-time, Shift between 9 am to 9 pm, 5 days a week.
Salary
- Basic RM200.
- Performance KPI (up to RM300 per month).
Benefits
- EPF, Socso.
- Maternity leave.
- Annual Leave, Maternity Leave, Parental Leave, etc.
- Opportunities for promotion.
- Professional development.
Expected Start Date:
- Immediately.
Know more about us at:
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.my/
Education:
- STM/STPM (Preferred).
Experience:
- Customer Care Specialist: 1 year (Preferred).
Language:
- Bahasa (Required).
- English (Required).
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | SummitNext, B-12-13, Prima Avenue (The Tube, Jalan PJU 1/39, Dataran Prima, 47301 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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