IT Service Desk Analyst – Jom Kerja! in Cyberjaya, Malaysia

Jom Kerja! is currently accepting applications for the position of IT Service Desk Analyst in the Cyberjaya area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Jom Kerja! operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Monitoring alarms and performance of complex Telecom BSS systems, initiating trouble tickets (TT) in case of any issues with monitored nodes, escalating to L2 support for unresolved issues.

Responsible for the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Duties and responsibilities:

• 1st level Incident Management
• Proactive monitoring and alerting L2 teams.
• Monitor and respond quickly and effectively to requests received through the monitoring tools as per the SLA defined in the process.
• Forward technical support issues that cannot be addressed by the L1 team to the appropriate technician (Level 2 or Escalation Team).
• Document internal procedures.
• Work in shifts in a 24/7 support team.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address